777jaya Privacy Policy
Your personal information is very important to us. This document explains in detail how 777jaya collects your information, what it is used for, and what measures are taken to keep it secure.
Policy Overview
777jaya (referred to hereinafter as "we", "our", or "777jaya") treats the protection of your personal information as its highest priority. This privacy policy explains what information is collected when you use our platform, how it is processed, and under what circumstances it may be shared with third parties.
This policy should be read together with 777jaya's Terms and Conditions. By registering an account or using the platform, you are considered to have given your consent to the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services.
We may update this policy from time to time. If any changes are made, the date shown on this page will be updated. We recommend visiting this page regularly to stay informed of the latest information.
Data Collection
777jaya may collect two types of information about you: (a) information you provide directly, and (b) information collected automatically through your use of the platform.
1.1 Information You Provide Directly
When registering an account or using the platform, you provide the following information:
- Full name and date of birth
- Mobile number and email address
- Bank account or mobile banking details (bKash, Nagad, Rocket, Upay)
- National ID or passport number (for identity verification)
- Residential address
- Contact information provided via live chat or email
1.2 Automatically Collected Information
When you use our website or app, the following information may be recorded automatically:
- IP address and device type
- Browser name and version
- Date and time of access to the platform
- Information on which pages were visited and for how long
- Cookie and session data (see Section 5 for details)
- Betting or transaction history
We never store your full bank card number or PIN. Payment-related information is used solely for verification purposes.
Purpose of Data Use
777jaya uses collected information only for specific, lawful purposes. Each purpose is described separately below.
2.1 Account Management and Identity Verification
Information is used to create, verify, and secure your account. This includes age verification (all members must be 21 or older), prevention of duplicate accounts, and fraud prevention.
2.2 Service Delivery and Improvement
Information is used to improve your experience on the platform, identify technical issues, and test new features. Overall user behaviour is analysed to maintain and improve platform quality.
2.3 Processing Financial Transactions
Information is used to process deposit and withdrawal requests and to maintain transaction history. This information is essential for verifying transactions made via bKash, Nagad, Rocket, Upay, and bank transfer.
2.4 Communication and Support
Your contact information is used to send important account notifications, security alerts, and transaction confirmation messages. Our 24/7 live chat support team also uses this information to provide assistance.
2.5 Ensuring Responsible Gaming
In line with our Responsible Gaming policy, your gaming activity is monitored to identify any unusual or risky behaviour and provide timely support.
2.6 Promotional Communications
If you have consented to receive promotional emails or messages, your contact information may be used to send you information about bonus offers and promotions. You may withdraw this consent at any time.
Data Storage and Security
777jaya uses industry-standard security technologies and practices to protect your personal information. Effective technical and administrative safeguards are in place to prevent unauthorised access, modification, disclosure, or destruction of data.
3.1 Encryption and SSL Security
All data transmitted on our website and app is encrypted using SSL (Secure Socket Layer) technology. This means that information cannot be read or altered in transit between your browser and our servers.
3.2 Retention Period
Your information is retained for as long as your account remains active or as long as is necessary to provide services. After account closure, certain information may be retained for a specified period due to legal or regulatory requirements.
3.3 Internal Access Controls
Only authorised staff may view your information for specific, justified purposes. All staff operate under a confidentiality obligation, and any misuse of information is strictly prohibited.
While we take the utmost care in protecting your data, transmitting information over the internet is not entirely risk-free. We therefore ask that you keep your password confidential and avoid logging in on other people's devices.
Sharing Data with Third Parties
777jaya does not sell, rent, or share your personal information with third parties for commercial purposes. However, in certain circumstances, some information may be shared with the parties described below.
4.1 Service Providers
Our trusted service providers involved in payment processing, technical support, and fraud detection may use your information to a limited extent. These organisations are bound to uphold our privacy standards and may not use this information for their own purposes.
4.2 Legal Obligations
Information may be disclosed as required by legal orders, court directions, or valid requests from government authorities. In such cases, we will not disclose any information beyond what is legally required.
4.3 Fraud and Financial Crime Prevention
777jaya reserves the right to share information with competent authorities investigating financial fraud, money laundering, or other illegal activities.
4.4 Business Changes
In the event of a business merger, acquisition, or asset sale, user information may be transferred. Appropriate prior notice will be given in such cases.
Cookies and Tracking Technology
Cookies are small text files stored on your browser or device. 777jaya uses cookies for various purposes.
5.1 Essential Cookies
These cookies are essential for the core functionality of the platform. They are used to maintain login sessions, store transaction data, and provide security protection. Disabling these cookies may cause the platform to not function correctly.
5.2 Analytical Cookies
Analytical cookies are used to analyse website performance and improve the user experience. This data is aggregated and anonymous — no specific individual is identified.
5.3 Cookie Controls
You have the option to accept or reject cookies by changing your browser settings. Please note, however, that disabling essential cookies may cause certain important platform features to not work correctly.
Your Rights
You have specific rights over your personal information. These rights are described in detail below.
6.1 Right to Access Information
You may find out at any time what information we hold about you. Upon request via live chat or email, we will provide you with a copy of your information.
6.2 Right to Correct Information
If any information held in your account is incorrect or outdated, you may request that it be corrected. We will complete this correction within a reasonable time.
6.3 Right to Delete Information
In certain circumstances, you have the right to request the deletion of your personal information. However, some information may be retained due to legal obligations, ongoing transactions, or the need to resolve disputes.
6.4 Right to Opt Out of Promotional Communications
If you no longer wish to receive promotional messages, you may opt out at any time by informing our support team. Essential account management messages will still be sent.
6.5 Right to Lodge a Complaint
If you have any complaint about how your information is handled, please contact our support team first. We will work to resolve the issue promptly. You can find answers to common questions on our FAQ page.
Protection of Minors
All services at 777jaya are intended solely for individuals aged 21 and above. We do not knowingly collect any information from minors.
An age verification process is in place at the time of account registration. If we become aware that a user is under 21, that account will be suspended immediately and the associated information will be securely deleted.
If you believe that a minor has opened an account on our platform, please notify our support team promptly.
Payment Information Security
Deposits and withdrawals at 777jaya can be made via bKash, Nagad, Rocket, Upay, and bank transfer. We take special measures to protect your financial information.
8.1 Payment Information Processing
Only the necessary information is collected when completing mobile banking and bank transfer transactions. Your mobile banking PIN or full bank card number is never stored on 777jaya's servers.
8.2 Transaction Records
Every deposit and withdrawal transaction is recorded and retained for a specified period. These records are used for dispute resolution and fraud prevention.
8.3 Suspicious Transactions
777jaya reserves the right to temporarily hold any transaction that appears unusual or suspicious in the interest of security. The relevant user will be notified in such cases.
Contact Us
If you have any questions, suggestions, or complaints about this privacy policy, please contact our support team. Visit the relevant page to learn more about us.
Our support team provides service in both Bengali and English, 24/7. You can reach us via live chat or email.
Live Chat: Use the live chat icon on any page of the website — available 24/7.
Email: [email protected]
Response Time: Instant on live chat; by email as soon as possible
This privacy policy was last updated in January 2025. If any important changes are made in the future, a notice will be sent to the registered email or a notification will be posted on the platform.